Customer Service Specialist

Taken en verantwoordelijkheden

YOUR ROLE

As a Customer Service Specialist, you are the first person to go to for our customers in our multi-client warehouse if they have any questions or problems. In this role you are working for multiple customers that you can help out in the best way possible.

Your way of thinking and acting is always based on a solution if it comes to the problems that the customers come with. For example, this can be problems with payments, delivering and retour cases. When you are not able to help out the customer directly, you can always check in with your colleagues, also from other departments like Logistics Operations, Engineering, IT and Finance.

You are always working together with an Account Manager who is responsible for the same customer but then in a more strategic way. Besides the above mentioned daily businesses, you are working pro-actively on signalling and implementing some improvement points.The department of customer service considers a small and enthusiastic team that is working solution based for our customers. Together you are working as one team from one of our locations in Waalwijk. You will be reporting to the Teamleader of the customer service department.

WHAT WILL YOU BE DOING?

• Working on an open, interactive relation with customer by phone and email;
• Supporting the customer by answering question and foreseeing them with information;
• Processing retour shipments and payments;
• Dealing and registering with complaints and questions;
• Analysing the customers problem and pro-actively suggesting improvements;
• Controlling payment and delivery records.

WHAT ARE WE LOOKING FOR?

• You completed a mbo-4 (or similar) education with 1-2 year of working experiences or a hbo education;
• You are accurate, pro-active and you have affinity with logistics;
• You can communicate in a professional way with focus on the customer;
• Are able to work independent and in an team;
• Are able to speak and writing in professional English and you are willing to learn Dutch.

WHAT DO WE OFFER?

At CEVA Logistics, we have plenty of opportunities to make the most of yourself and your career. This role can be the first step of a broad career path within our organization. Due to the different logistics solutions we offer, there is always a challenging role for you within the organization.
Besides a dynamic environment in which we achieve our goals together, we offer room for fun, connection and flexibility. 

Also good to know:

• You will receive a monthly salary between €2.468,02 and €3.512,02 and 8% holiday allowance (salary depending on your work experience and level of education);
• You start with a one-year contract and then get the prospects of permanent employment;
• Everyone gets 25 holidays, with the possibility of earning four extra days if you are not sick;
• We have a favourable pension scheme, travel allowance and discounts on various insurances;
• A phone and laptop from CEVA Logistics, which you may also use privately;
• Opportunities to further develop yourself through courses and training, through the CEVA Academy. The possibilities also include studying alongside your work.

ARE YOU INTERESTED?

Then we look forward to receiving your application. Apply directly via the button and we will contact you soon! Do you have more questions? Feel free to contact Roy Timmermans, Recruiter, 06-25239730 or send an email to roy.timmermans@cevalogistics.com. #LI-RT1

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.